PRIVACY POLICY
This privacy policy (“Privacy Policy”) applies to your use of the www.ontheglowmedicalspa.com website (“Website”), which is owned and operated by On The Glow Luxury Aesthetics. The terms “we,” “our,” and “us” refer to On The Glow Luxury Aesthetics. Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide. We will not share your personal information with anyone except as described in this Privacy Policy. We do reserve the right to make changes to this Privacy Policy from time to time, so please check back periodically.
1. WHAT INFORMATION WE COLLECT FROM YOU
1.1 Personal Information Versus Non-Personal Information. Our primary goal in collecting your information is to provide you with an efficient and helpful experience using the Website. To do so, the Website collects two types of information about you: Personal Information and Non-Personal Information.
(a) “Personal Information” refers to information that lets us know the specifics of who you are and can be used to identify, contact, or locate you. We may collect certain personally identifiable information from you, such as your name, email address, phone number, and any other information you provide us voluntarily through contact forms or appointment bookings. Generally, we collect Personal Information when you use the Website to request a consultation, book an appointment, make product purchases, fill out surveys or questionnaires, correspond with us, enter one of our sweepstakes or contests, choose to submit testimonials, stories, photos, or the like to the Website, or otherwise volunteer information about yourself. If you purchase a gift certificate on the Website, we may collect the recipient’s name, email address, mailing address, and telephone number.
(b) “Non-Personal Information” refers to information that does not identify you or a specific individual by itself. We may automatically collect non-personal information about your visit to our website, including your IP address, browsing activities, and device information. This information is utilized to analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base. Examples of Non-Personal Information we may collect include, without limitation, demographic information, which of our web pages are most often visited, and which of our products receives the most purchases or website visits. We may collect non-personal information through any of the methods discussed above, as well as automatically through the use of industry-standard technologies, as discussed further below.
1.2 Access and Change to Personal Information. You can review, update, or correct Personal Information previously submitted by emailing us at [email protected].
1.3 Information Collected Through Technology. We and our third-party service providers may collect information from visitors to the Website regarding the referring URL, your IP address, which browser you used to come to the Website, information regarding your domain server, the country, state, and telephone area code where your server is located, your type of computer, timestamp data, and the pages of the Website that you viewed during your visit. Some of this information is gathered through the following technologies by us or our third-party service providers:
(a) Cookies. In order to improve your user experience, we may use cookies. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Generally, cookies work by assigning to your computer a unique number that has no meaning outside of the Website. Our cookies do not generally contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not accepting cookies may make certain features of the Website unavailable to you. We may combine the information we collect through cookies with other information we have collected from you. This information may be used to improve our websites, to personalize your online experience and to serve you ads based on your past visits to our Website.
(b) IP Address. You can visit many areas of the Website anonymously without the need to become a registered user. Even in such cases, we may collect IP addresses automatically. Each time you access the Website and each time you request one of our pages, our server logs your IP address. Standing alone, your IP address is not necessarily personally identifiable.
(c) Web Beacons. We may use a variety of other technical methods for tracking purposes, including web beacons. Web beacons are small pieces of data that are embedded in web pages and e-mails. We may use web beacons in HTML e-mails that we send our users to determine whether they have opened those e-mails and/or clicked on links in those e-mails. The information from use of these technical methods may be collected in a form that is personally identifiable.
2. USE AND DISCLOSURE OF PERSONAL INFORMATION
2.1 Reproduction of Content. For visitors who provide photographs, stories, testimonials, or other feedback about our products or our Website or provide us any other information via correspondence or otherwise (“Content”), we collect your first and last name, email address, and any Content included in the correspondence. By submitting the Content, you agree that we may use your Personal Information and such Content as permitted under this Privacy Policy, including reproducing, modifying, adapting, publishing, displaying, translating, and creating derivative works from the Content, in whole or in part, on the Website, and in our marketing and advertising materials, without any compensation to you. Further, we are free to use any ideas, concepts, know-how, techniques, and suggestions contained in the Content for any purpose whatsoever, including but not limited to creating, manufacturing, and marketing products and services using such information, all without compensation to you.
2.2 Disclosure of Personal Information.
(a) General Rule. Except as otherwise stated in this Privacy Policy, we do not sell, trade, or rent your Personal Information collected on the Website to others. We may disclose your Personal Information to our related parties. Such related parties may use your Personal Information only to the extent permitted to be used by us under this Privacy Policy.
(b) Service Providers. We may disclose your Personal Information to our third-party service providers, including companies we retain to manage or host the Website, companies we retain to fulfill product purchases or to provide services to you on our behalf, and companies we retain as consultants to research on our behalf. These third parties may not use your personal information other than to provide the services we request. For example, we will release your credit card number to confirm payment and release your name and address to the mail or delivery service to deliver and track products you ordered. Concerning Non-Personal Information, we also share website usage information we gather from visitors to the Website who have received a targeted promotional campaign with our third-party marketing service partners to target future campaigns and upgrade visitor information used in reporting statistics. For this purpose, we and our third-party marketing service partners may note some of the pages you visit on the Website through web beacons. In addition, we may provide aggregated statistics about our customers, sales, traffic patterns, and related Website information to third parties. We reserve the right to use or disclose Non-Personal Information in any manner. For example, we also work with third-party companies that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may collect information about your website visits and your interaction with our advertising and other communications. If you would like more information about this practice and your choices about not having your information used by these companies, please visit https://www.google.com/policies/privacy/ads/.
(c) Links to Other Websites. Our Website or emails may contain links to third-party websites with which we have no affiliation. We do not share your Personal Information with those websites and are not responsible for the privacy policies of any other website or their management of your Personal Information. We suggest you read the privacy policies on those third-party websites.
(d) Legal Compliance. From time to time, we may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies to identify those who use our products or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Moreover, we may use or release Personal Information to comply with legal obligations, resolve disputes, and enforce our policies.
(e) Change in Control. We may transfer your Personal Information to a successor in interest to us if we are acquired by or merged with another organization. In such event, we will use reasonable efforts to notify you (either by posting a notice on the Website or by email to you at the last known email address) before information about you is transferred and becomes subject to a different privacy policy; however, in the event we fail to notify you, your Personal Information will still be transferred, but subject to this Privacy Policy.
3. OPTING-OUT
You may “opt out” or unsubscribe from our communications and non-transactional related emails and disclosures to third parties for promotional purposes by following the unsubscribe instructions in any email you receive. You may change your preferences anytime by un-checking the boxes for opt-in communications. Being removed from our email list does not mean you will automatically be removed from our regular mailing list. If you would like to be removed from our mailing list completely, you will need to contact our office at the address listed below.
4. SAFEGUARDING YOUR PERSONAL INFORMATION
4.1 Our Security Measures. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. Although we use reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. You hereby acknowledge that we are not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
4.2 Protecting Yourself. You are solely responsible for safeguarding and maintaining the secrecy of your User ID, password, and/or any account information in your possession or control. Please be careful and responsible whenever you are online. The Website contains links to third parties, who may collect information directly from you. Each of the websites linked from the Website have separate privacy policies and data collection practices, independent of us, and we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of such websites, nor do we make any warranties or representations about the contents, products, or services offered on such websites or the security of any information you provide to them. You can learn more about Internet privacy from government websites such as www.ftc.gov/privacy.
5. GENERAL
5.1 Changes to Our Policy. This Privacy Policy is effective with respect to any Personal Information collected on or after the effective date set forth below. We reserve the right to modify or supplement this Privacy Policy at any time. If we make any changes, we will update the Website and Privacy Policy to include such change and notice thereof. Please review this Privacy Policy often to review any changes that may affect your use of the Website. Your continued use of the Website once the revised Privacy Policy has been posted on the Website affirms your agreement to such changes.
5.2 Children, Parental Consent Policy. We want to let you know that it currently is our policy not to collect Personal Information from any person under 13 because children are not permitted to use the Website or services on the Website, and we request that children under the age of 13 not submit any Personal Information to us via the Website. As one measure to ensure that we do not gather Personal Information from children, we require that all individuals provide a valid credit card number before completing a purchase order. If we learn that we have inadvertently gathered Personal Information from children under 13, we will attempt to notify such child’s parent or guardian and erase such information from our records, unless the child’s parent or guardian consents to our maintaining such information. We do recomend that minors over the age of 13 ask their parents for permission before sending any information about themselves over the Internet.
5.3 Contact Us. If you have any questions about this Privacy Policy, the practices of our Website, or your dealings with our Website, or to request information regarding disclosure of personal information to third parties for direct marketing purposes, please contact us by sending an email to [email protected] or a letter to:
ON THE GLOW MEDSPA
11201 Tampa Avenue
Porter Ranch, CA 91326
We reserve the right not to respond to requests not submitted to the above address.
6. PRIVACY POLICY DISCLOSURES
You consent to receive marketing text messages and emails from On The Glow by sharing your mobile number and email address. Consent is not a condition of purchase. Message and data rates may apply. Messaging frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).
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