Terms of Service

Welcome to On the Glow Med Spa ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our services, including treatments, consultations, our website ([Insert Your Website Address Here, if applicable]), and any related communications (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy (available at [Link to Your Privacy Policy]). If you do not agree to these Terms, you may not access or use our Services.

1. Description of Services

On the Glow Med Spa provides elective aesthetic and wellness procedures, including but not limited to [List key types of services, e.g., facials, injectables, laser treatments, body contouring]. Our services are provided by trained and licensed professionals.

2. Eligibility

You must be at least 18 years old to receive most treatments. Some services may have specific health or age requirements. You agree to provide accurate and complete information about your health history and current condition as requested. We reserve the right to refuse service if we determine, in our professional judgment, that you are not a suitable candidate for a particular service or if providing the service would be unsafe.

3. Appointments and Cancellations

• Booking: Appointments can be scheduled via [Specify methods, e.g., phone, website, app].
• Punctuality: Please arrive on time for your appointment to ensure you receive your full service. Late arrivals may result in a shortened service time.
• Cancellation Policy: We require at least [e.g., 24, 48] hours' notice for any appointment cancellation or rescheduling. Failure to provide sufficient notice or missing an appointment ("no-show") may result in a cancellation fee of [e.g., $XX or % of service cost]. Please confirm the specific policy when booking.

4. Payment Terms

• Pricing: Prices for services are available upon request or listed on our service menu/website and are subject to change without notice.
• Payment: Payment is due in full at the time of service. We accept [List accepted payment methods, e.g., cash, Visa, MasterCard, American Express, CareCredit].
• Packages/Series: Pre-paid treatment packages or series are non-refundable but may be transferable under certain conditions at our discretion.
• Financing: If financing options (like CareCredit) are offered, separate terms and conditions from the financing provider will apply.

5. Client Conduct

We strive to provide a relaxing and professional environment. We expect clients to behave respectfully towards our staff and other clients. We reserve the right to refuse or discontinue service for inappropriate or disruptive behavior.

6. Disclaimers

• No Guarantee of Results: While we strive for the best possible outcomes, individual results from aesthetic treatments vary and cannot be guaranteed. Factors such as age, skin type, lifestyle, and adherence to aftercare instructions can affect results.
• Risks and Side Effects: All medical and aesthetic procedures carry potential risks and side effects. These will be discussed with you during your consultation before treatment. By proceeding with treatment, you acknowledge and accept these risks.
• Not Medical Advice: Information provided by our staff or on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for diagnosis or treatment by a physician. Consult your primary care physician for any medical concerns.

7. Intellectual Property

All content on our website [if applicable], including text, graphics, logos, images, and software, is the property of On the Glow Med Spa or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any such content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, On the Glow Med Spa and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; or (c) unauthorized access, use, or alteration of your transmissions or content. In no event shall our aggregate liability exceed the amount you paid us, if any, in the past six months for the services giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless On the Glow Med Spa, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from your violation of these Terms or your use of the Services (including any treatments received).

10. Governing Law

These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

11. Dispute Resolution

We encourage you to contact us directly to resolve any concerns. If a dispute arises, we agree to first attempt to resolve it through good-faith negotiation. If negotiation fails, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Los Angeles County, California, before one arbitrator. Alternatively, claims may be asserted in small claims court in Los Angeles County, California, if they qualify.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will post the revised Terms on this page [or our website] and update the "Last Updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

13. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

14. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and On the Glow Med Spa concerning the Services.

15. Contact Us

If you have any questions about these Terms, please contact us at:

On The Glow Med Spa
11201 Tampa Ave
Porter Ranch, CA 91326

(747) 366-2524 | info@ontheglowmedicalspa.com